Protecting your personal information is important to us. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information, in accordance with applicable privacy laws in Québec and Canada, including the Act respecting the protection of personal information in the private sector, as amended by Law 25, and the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website or services, you agree to the practices described below.
1. PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION
In accordance with Law 25 and the Personal Information Protection and Electronic Documents Act (PIPEDA), we have designated a person responsible for the protection of personal information. You may contact this person with any questions or requests regarding your personal information.
Privacy Officer: Amélie Grégoire-Grenier
Email: info@fivesservices.com
Address: 1580 Rue Provinciale, Québec, QC G1N 4A2
2. PERSONAL INFORMATION WE COLLECT
We may collect the following personal information:
- First and last name
- Email address
- Phone number
- Company name
- Information submitted through our forms
- Content of submitted forms
- Browsing information such as IP address, device type, operating system, pages visited, and duration of visits
- Cookies and analytics data
We collect only the personal information necessary for the purposes described below.
3. PURPOSES OF COLLECTION
Your personal information may be used to:
- Respond to your requests or inquiries
- Process your forms or registrations
- Communicate with you in connection with our services
- Manage your business relationship with you
- Improve our website and services
- Ensure website security and performance
- Send marketing communications, where consent has been provided
We collect, use, and disclose personal information only for necessary and legitimate purposes.
4. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies to:
- Facilitate navigation on our website
- Understand how our website is used
- Measure the effectiveness of our content
- Provide a more personalized user experience
You may configure your browser to refuse cookies. However, some website features may be limited as a result.
5. DISCLOSURE AND SHARING OF PERSONAL INFORMATION
We may share your personal information with:
- Service providers such as hosting providers, analytics tools, form platforms, and CRM systems
- Public authorities when required by law
These third parties have access only to the information necessary to perform their duties and are required to protect it.
We never sell personal information.
6. CONSENT
We collect personal information with your consent, except where permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions.
7. DATA RETENTION AND STORAGE
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Personal information may be stored in Canada or in other jurisdictions, depending on our service providers. When personal information is stored outside Québec, we ensure that appropriate safeguards are in place to protect it.
8. SECURITY
We use reasonable administrative, technical, and physical security measures to protect personal information against:
- loss,
- theft,
- unauthorized access,
- disclosure,
- copying,
- unauthorized use or modification.
However, no security system is completely risk-free.
9. YOUR RIGHTS
In accordance with applicable laws, individuals have the right to:
- Access their personal information
- Request correction of inaccurate, incomplete, or ambiguous information
- Withdraw consent, subject to legal or contractual obligations
- Obtain information about how their personal information is used and disclosed
All requests must be submitted in writing and will be handled within the timeframes prescribed by law.
To exercise these rights, please contact the Privacy Officer at the address listed above. Proof of identity may be required.
10. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these websites.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or in applicable laws. The date of the most recent update is always indicated at the top of this page.